Orders over £50.00 postage free or £2.99 Only mainland Ex UK email for quote.

Delivery & Returns

Delivery

We ship goods to UK only.

Orders placed before 1pm  Monday to Friday (excluding Bank Holidays), should be dispatched the same day, our aim is to dispatch all orders within 3 working days.

All orders which are correctly addressed but cannot be delivered for any reason and notification given that they need to be collected from your selected Postal Service, must be collected if you fail to do so it may result in the goods being returned to us, we will deduct all postal charges from your refund.

Royal Mail

We use the Royal Mail for the small postal packs, if your order does not arrive within 3 to 5 days please let us know, but from our experience they can take up to 21 days, so we will not investigate until after this period has elapsed.

APC (mainland UK only)

All other orders will be dispatched via APC this service is fully tracked and your signature is required for proof of delivery, should your item not arrive within 24 hours of dispatch let us know for immediately.

Undeliverable items

If your order cannot be delivered for any reason and it is returned to us, the cost of the order will be refunded, less any expenses incurred due to postage and package costs.

Please ensure your delivery address is one that is secure and you are gauranteed to received your item.

Cancelling an order

You can cancel an order at anytime up to dispatch and a full refund will be issued.

Returns

If you wish to change your mind that is fine but you must return an item to us undamaged with the tamper evident seals intact.  We will refunded the item less any expenses incurred due postage, package costs.

If your item was originally large item we will of course reimburse you at the appropriate parcel rate.

Please Note: All care is taken to ensure your products are suitable for postage. In the event of any item being damaged in the post these items will need to be claimed for through Royal Mail, Royal Mail Airsure ( European & Worldwide) and APC Couriers (UK mainland only). We will post you the receipt and you will have to make the claim as the buyer. The same applies for items not received. Please be aware that Royal Mail states that claims can not be made until 15 days from the postage date. Naturally we will assist you as much as possible with your claim, if you have any questions contact us via e-mail using our Contact Form